At J Ocean World Aquaculture Sdn Bhd, we strive to ensure our customers are satisfied with every purchase. If you are not entirely happy with your order, please review our return and refund policy below.
1. Conditions for Return
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Returned goods/products must be accompanied by the original receipt or proof of purchase.
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Items must be returned in good condition, unused, undamaged, and in the original packaging and shipping container.
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Products that have been opened, used, or damaged by the customer will not be eligible for a refund.
2. Responsibility During Return Transit
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Customers are responsible for the safe return of items.
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J Ocean World Aquaculture Sdn Bhd will not be liable for any loss or damage that occurs during return shipping.
3. Refund Processing
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Once the returned goods have been checked and confirmed, refunds will be processed within 7 working days.
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The refund will be issued through the original method of payment unless otherwise specified.
4. Return Address
Please return your purchase to:
J Ocean World Aquaculture Sdn Bhd
15-01-16, Medan Kampung Relau,
Relau 11900, Bayan Lepas,
Pulau Pinang, Malaysia
5. Contact Us
If you have any questions or doubts regarding returns and refunds, please contact us at:
WhatsApp: +60 19-466 7222 / +60 19-547 3111
Note: By making a purchase through our online store, you acknowledge and agree to this Return & Refund Policy.